(07) 3229 7100
Privacy Policy
Personal information
We collect personal information that is required to offer or provide our services to you, to maintain our relationship with you or is required under various laws and regulations that govern our business. Naturally we consider this information to be confidential and take all reasonable steps to protect it under FinGuard Financial Planning Pty Ltd’s Privacy Policy.
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Purpose of collecting personal information
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Your personal information will be utilised to: provide you with a product or service; administer your account and our business relationship; manage our rights and obligations in relation to external payment systems; conduct market or customer satisfaction research; develop and identify products and services that may interest you (unless you ask us not to) and provide you with information about other products and services we offer. If at any time you do not wish to receive information about other products and services, please inform your adviser in writing or contact our Privacy Officer.
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Disclosure to third parties
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We may share your personal information with our affiliates, business units, agents, contractors, insurers, advisers and other organisations when we believe it will enhance the services we can provide to you or, where necessary, to carry out your instructions. This is only done in circumstances where such sharing conforms to law, any applicable confidentiality agreements, our policies and practices, or where a client has consented to such a sharing.
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Providing the information
It is not compulsory to provide certain personal information requested by us. However, if some of the personal information is not provided by you, we may not be able to advise you, or the advice we give you may not have regard to your investment objectives, financial situation or particular needs.
Access to your information
You can correct and update the personal information we hold about you by contacting, in writing, your adviser or our Privacy Officer. If you wish to access and review personal information, you must submit a written request outlining the relevant terms of reference to the attention of the Privacy Officer. We will endeavour to process and respond to requests in a timely manner.
Contacts
You may at any time request a copy of our Privacy Policy from our Privacy Officer. If you have any questions regarding FinGuard Financial Planning Pty Ltd's Privacy Policy or how your information is treated, please contact the FinGuard Financial Planning Pty Ltd Privacy Officer in person, in writing at Level 8/320 Adelaide Street Brisbane QLD 4000, by telephone (07) 3229 7100.
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Who can I talk to if I have a complaint?
1. Initially, you should contact your adviser and discuss your concerns.
2. If your complaint is not satisfactorily resolved, please contact the Complaints Manager on (07) 3229 7100 or put your complaint in writing and send it to our Complaints Manager at GPO Box 111, Brisbane QLD 4001. We will try to resolve your complaint quickly and fairly.
3. If the complaint is still not resolved to your satisfaction, you can refer the matter to the Financial Ombudsman Service Limited (FOS), an independent body established to resolve disputes between consumers and financial services businesses. FinGuard is a member of FOS. FOS can be contacted on 1300 780 808 or by email to info@fos.org.au or you can write to them at GPO Box 3, Melbourne, Vic, 8001. Alternatively, you can refer the matter to the Australian Securities and Investments Commissions (ASIC) by email on infoline@asic.gov.au or by phone on 1300 300 630.
What should I do if I have any further questions?
If you have any further questions about the financial services FinGuard provides, please contact your Adviser.
You should retain this Guide for your reference and any future dealings with FinGuard.
Professional indemnity
Please note that FinGuard Financial Planning carries Professional Indemnity Insurance and the cover is adequate to meet our requirements as an AFS licensee, Also the policy includes coverage for claims in relation to the conduct of advisers who no longer work for the us but who did so at the time of the relevant conduct.​​​​​​​​
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